First, we tried trouble-shooting using the list of common problems in the owner's manual.
Apparently, our problem was not described precisely in the owner's manual. That yielded a geek-complaint.
Engineers do not want simplistic explanations.
They want schematics that show them exactly how something works.
So today, the Geek took over the breakfast nook.
His office is--well--chaos is too mild of a word.
After several phone calls to the dealer and the manufacturer, as well as some more grousing about inefficient instructions...
...it was time for the specialized tool set to be brought out.
Another phone call yielded grousing about the costs of parts.
The ignitor element was removed and carbon build up was brushed off with a wire brush.
A ceramic screw was thoroughly cleaned to insure proper contact between the wires and the ignitor.
Careful updates were made to the instruction booklet so that "any idiot" could repeat this repair.
A phone call to the manufacturer was made in order to give helpful instructions for future editing of the owner's manual.
Wild waa-hoo's from the dining room served to gather the family so that the Gee...er, Engineer could demonstrate exactly how the pellet stove worked and how he had saved us money and a trip to town by two simple repairs.
As the stove was lit once more, the family got a demonstration on how the thorough cleaning and proper repair had made the pellet stove even more efficient than before. We had been operating at less than optimal efficiency! This information drew a collective gasp from the geeks of the family.
Armed with his newfound knowledge from the repair of the stove, Our Hero went whistling off to see if he could get the gas fireplace to operate more efficiently, too.
Efficiency. It's a beautiful thing.